SAAS instance FAQ


Security


Q: Are my documents encrypted at rest ?

Yes, all customer PDF documents are stored on disk AES encrypted.

Q: What does error message "The file was rejected by antivirus scanner, it cannot be used" means ?

It means the uploaded PDF file cannot be used because it was rejected by the Antivirus scanner and possibly contains a virus. If you think you get a false positive, please send us the file for verification.

Q: Is the connection to bulksign.com secure ?

Yes :

  • unencrypted connections are NOT supported (no HTTP, you will be redirected automatically to HTTPS)

  • we only support TLS 1.3 and 1.2 with PFS as the preferred ciphers. Currently older ciphers are still supported for a limited time to accommodate customers which cannot yet use the PDF cipher suites.



- this can be validated directly by running the SSLlabs validator.



Q: Which service is being used to send the mails ? What is their GDPR policy ?

We are using Mailjet, please see here their GDPR policy

Integrations


Q: How many times are the callbacks retried ?

The callbacks will be sent maximum of 10 times, waiting time between each attempt is 20 minutes. More details about callback integration are available here

Q: Which types of providers can be configured per organization in the SAAS environment ?

The following type of providers can be used :

  • ISMSProvider

  • ICompletedEnvelopeBackupProvider

  • IMailSenderProvider

  • multiple ISign providers

See documentation here


Q: How many times is the ICompletedEnvelopeProvider retried ?

The operation will be done 10 times with 30 seconds waiting time between each retry.



Licensing


Q: What happens if my license expires ?

The account will be switched to a "FREE" license and document retention will be enabled. After this, you'll have 15 days to download ALL the completed envelopes documents before they are deleted.

Q: Are there notifications sent when the license expires ?

Yes. All organization administrators are notified at predefined intervals before the license expires.

Limits


Q: Is there a limit for how many SMSes a recipient can receive ?

Yes, the maximum limit is set to 20 SMSes. This applies to all type of SMSes : sign notifications, SMS authentication and SMS signatures.

Q: What is the file size limit for attachments to Receive Copy recipients ?

It is 10 MB. If the envelopes files are bigger than 10 MB the Receive Copy recipients will receive a download link instead.

Q: What is the maximum request size limit ?

It's 60 Mb. If you need to send an envelope whose total size is higher than 60 , then use StoreTemporaryFile for each file and reference the file identifiers in SendEnvelope.