Report Problem

Please report the issue to us by email at contact@bulksign.com. Depending on the problem and in which component it occurred, please include the following items with your report :

Dashboard

If you have problems with a specific envelope, please provide the following information :

• open the envelope details page and click this icon to obtain the unique envelope identifier (it will be copied to your clipboard) . Add this identifier to your report.

• details about the encountered problem.

For other problems, please provide :

• the URL the page where the error occurred.

• if you receive an error message please include the message identifier in your report (click this icon to copy the identifier to your clipboard)

• if possible, please include a screenshot of the issue.

WebSign

• if possible, please include a screenshot of the problem.

• on the left bottom corner of the screen there is a identifier which looks like this. Please include this in your report.

• specify the timestamp when the problem occurred (if your timezone is not UTC please also specify the UTC time difference).

API requests

For troubleshooting both failed API requests and performance problems we recommend you to log the request identifiers for ALL your Bulksign requests (these identifiers are returned for both successful and failed requests).

Then please provide us :

• the API request identifier (you obtain this from the response to the API request, name of the field is 'RequestId').

• the UTC timestamp of your request.