Report Problem
Please report the issue to us by email at contact@bulksign.com. Depending on the problem and in which component it occurred, please include the following items with your report :
Dashboard
-
the url of the page where the error occurred.
-
if possible, please include a screenshot of the problem.
-
if it's not possible to add the screenshot and you receive an error message please include that message in your report (including the identifier at the end).
WebSign
-
if possible, please include a screenshot of the problem.
-
on the left bottom corner of the screen there is a identifier which looks like this. Please include this in your report.
- specify the timestamp when the problem occurred (if your timezone is not UTC please also specify the UTC time difference).
API Request
-
the API request identifier (you obtain this from the response to the API request).
-
the timestamp of the request (prefferably UTC).