Report Problem

Please report the issue to us either by email at contact@bulksign.com or directly on our public GitHub issue tracker (requires GitHub account)

Depending on the problem and in which component it occurred , please include the following items :


EnvelopeDashboard

  • the url of the page where the error occurred.

  • if possible, please include a screenshot of the problem.

  • if it's not possible to add the screenshot and you receive an error message please include that message in your report (including the identifier at the end).



WebSign

  • if possible, please include a screenshot of the problem.

  • on the left bottom corner of the screen there is a identifier which looks like this. Please include this in your report.

  • specify the (preferably UTC) timestamp when the problem occurred


API Request

  • the (preferably UTC) timestamp of the request

  • the API request identifier