Report Problem
Please report the issue to us by email at contact@bulksign.com. Depending on the problem and in which component it occurred, please include the following items with your report :
Dashboard
If you have problems with a specific envelope, please provide the following information :
- open the envelope details page and click this icon to obtain the unique envelope identifier (it will be copied to your clipboard) . Add this identifier to your report.
- details about the encountered problem.
For other problems, please provide :
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the URL the page where the error occurred.
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if you receive an error message please include the message identifier in your report (click this icon to copy the identifier to your clipboard)
- if possible, please include a screenshot of the issue.
WebSign
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if possible, please include a screenshot of the problem.
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on the left bottom corner of the screen there is a identifier which looks like this. Please include this in your report.
- specify the timestamp when the problem occurred (if your timezone is not UTC please also specify the UTC time difference).
API Request
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the API request identifier (you obtain this from the response to the API request).
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the UTC timestamp of your request.