Report Problem

Please report the issue to us by email at contact@bulksign.com. Depending on the problem and in which component it occurred, please include the following items with your report :

Dashboard

If you have problems with a specific envelope, please provide the following information :

• open the envelope details page and click this icon to obtain the unique envelope identifier (it will be copied to your clipboard) . Add this identifier to your report.

• details about the encountered problem.

For other problems, please provide :

• the URL the page where the error occurred.

• if you receive an error message please include the message identifier in your report (click this icon to copy the identifier to your clipboard)

• if possible, please include a screenshot of the issue.

WebSign

• if possible, please include a screenshot of the problem.

• on the left bottom corner of the screen there is a identifier which looks like this. Please include this in your report.

• specify the timestamp when the problem occurred (if your timezone is not UTC please also specify the UTC time difference).

API Request

• the API request identifier (you obtain this from the response to the API request).

• the UTC timestamp of your request.